Design is a funny word. Some people think design means how it looks. But of course, if you dig deeper, it’s really how it works. The design of the Mac wasn’t what it looked like, although that was part of it. Primarily, it was how it worked. To design something really well, you have to get it. You have to really grok what it’s all about. It takes a passionate commitment to really thoroughly understand something, chew it up, not just quickly swallow it. Most people don’t take the time to do that.

Steve Jobs: The Next Insanely Great Thing By Gary Wolf The Wired Interview.

Found via This Dianamania is a slur on Jobs • The Register

I think this is at the heart of #EDUScotICT: how it will works. Was going to be part of my 3 minutes if I had been picked. At the Boathouse meeting last year I felt that attempting to bring up this was sidetracked, as if the mistakes of glow one, now seen, would ensure a good user experience for the next one. It will not unless some one will sweat every pixel to make glow work better.