The other big realization he had was that he can’t always build the right thing. I think Larry Tesler might have struck some kind of chord in Bezos when he said his mom couldn’t use the goddamn website. It’s not even super clear whose mom he was talking about, and doesn’t really matter, because nobody’s mom can use the goddamn website. In fact I myself find the website disturbingly daunting, and I worked there for over half a decade. I’ve just learned to kinda defocus my eyes and concentrate on the million or so pixels near the center of the page above the fold.
A lesson for #EDUScotICT I think. Amazon can have a site that is tricky for folk to use because people really want the service. They really want to buy that book, hard drive or whatever. Glow on the other hand is not something people really want so it has to be a lot more usable and accessible.